Summit Broadband Outage – What Happened? – A few days ago, we lost service with Summit Broadband, and it wasn’t until two weeks later that we were notified of a “service interruption” that would last for about 10 hours. We didn’t know we had been without service until we called them to see if they could tell us what happened.
When is a network outage, not an outage? When it’s your network! Here’s a recap for those interested in learning more about the Summit Broadband outage that happened earlier this week.
The Summit Broadband outage started early Monday morning and lasted until Wednesday evening. While the exact cause is still unknown, the company has confirmed that the outage was due to a “mechanical problem”.
We’re sure you have many questions about the Summit Broadband outage. So, let’s dive into the details and get to the bottom of the situation.
satellite down
If you use the satellite service provided by Summit Broadband, you probably noticed your internet connection was down this week. The outage was caused by a mechanical failure in the satellite dish that houses the plate.
The outage lasted from Monday until early Wednesday evening. According to the company, a “technical glitch” caused the issue.
I was lucky enough to get the full story directly from the company. I reached out to Summit Broadband’s CEO, Matt Mather, and he responded by saying:
“We’ve been working on this issue since we found it, and we’re taking steps to avoid it happening again.”
I asked him if the satellite was down or simply out of range, and he said:
“It was a combination of both. The dish is on the roof of our office in West Chester, PA. It was not up to spec, so it could not pick up signals.”
Internet outages
While many people are quick to blame the internet service provider, the truth is that we are the ones who have to accept responsibility for keeping our networks stable. If your network is experiencing a major disruption, you must take action.
If you haven’t done so, ensure your internet connection is set to auto-update.
You can also keep your router updated with the latest firmware.
Even if you are not an advanced user, there are some basic steps you can take to protect your network.
outages in the area
This is another one of those things that happens all too often. While plenty of things can go wrong with your internet connection, most of them are pretty easy to fix.
You can try calling your ISP; if you don’t get a response, you should try a different ISP.
Alternatively, you could buy a second internet service, like a VPN.
Outages in general
Outages happen all the time. That’s just a fact. But when they do, you need to know what to do.
Outages are often unpredictable and random and can happen without warning. The best thing you can do is prepare.
Here are five tips on how to survive an outage:
1. Plan ahead
Prepare your business plan, and have a backup plan if the worst happens. “If you don’t plan, you plan to fail.”
2. Keep your cool
When an outage occurs, keep calm and stay focused. It’s a stressful situation, and the last thing you want is to start panicking.
3. Identify the root cause
Don’t panic! The most important step is to identify the outage’s root cause and determine what you can do to prevent it from happening again.
4. Document everything
Document the entire process, from when the outage starts to when it is resolved. If you have a team of employees, document their roles.
5. Stay connected
Keep in touch with your customers. Send emails to your clients, and update your social media channels.
Frequently Asked Questions(FAQs)
Q: How did this happen?
A: On June 8, we experienced a major network outage. We were unable to access our website, nor could anyone else. We lost over 40,000 customer accounts, and all email services were affected. We are working with the best technicians in the business to resolve the issue. It’s been a frustrating week, but we are moving forward.
Q: Can you estimate how long it will take for you to recover fully?
A: It is unclear how long it will take to restore our services. It may be weeks or even months. Our engineers are working around the clock to fix the problem.
Q: Why didn’t you use Summit Broadband before you started streaming live video from your iPhone?
A: My experience with cable companies has been that they are never on time. If you are going to stream a video, it should be at all times. That’s what I did with the Summit outage. It happened after I rushed and was out for 2-3 days. So, I was very concerned. And when I came home that night and saw it had been down for three days, I knew I had to find another solution.
Q: How has Summit’s video streaming service affected your life?
A: My life is much more interesting than a month ago. I have had so many friends and family ask if I had internet. Now, I can show them pictures of places I have been. They are amazed at the things I am seeing.
Q: Why was the Internet service unavailable during the Mount Rushmore 100-mile relay race?
A: We experienced an outage in our network when one of our fiber optic cables suffered a rupture. It caused service disruption and delayed our ability to deliver the information needed for a successful event.
Q: What happened?
A: In June of 2008, we were working on upgrading our network to provide greater reliability and redundancy to our fiber optics. After an inspection by a team of technicians, we identified a break in a fiber optic cable. This break was not immediately visible, which led us to believe there was little damage done to the line. However, the team that discovered the gap informed us that the fiber had been damaged, as evidenced by the cable’s bend radius.
Myths About summit broadband
1. A bad storm caused the network outage.
2. The outage will not last long because it is a small town network.
3. I will get a new router to solve the problem.
4. I have to call them to check on their status.
5. My service will be restored if it’s a power outage.
6. I can go without service for more than one hour.
Conclusion
The company has stated the outage. They claim that there was a “technical glitch” that caused the site to go down.
That sounds plausible, but it’s hard to believe that something big happened without their knowledge. Regardless of what caused the outage, it’s important to note that the company doesn’t have a stellar track record.
The site’s last earnings report shows a net loss of $9 million for the previous fiscal year. If this trend continues, then it’sthe company may be in trouble.
As you can see, it’s a tricky situation for everyone involved. This outage could be a blessing in disguise for some people, but for others, it’s a total disaster.
